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How to Find Great HVAC Customer Service

February 23, 2016 | Blog

How to Find Great HVAC Customer ServiceYou don’t want to hire just anyone to maintain, repair or replace the HVAC system in your home. Your goal should be finding a company that provides great customer service, since that’s the hallmark of a reputable business. If you can answer “yes” to the following questions, you’ve found an HVAC contractor who’s worth considering.

Do they have a good reputation?

Dependable contractors have been in business for a number of years, and they can provide unbiased references from previous customers. They’ll also have positive feedback with the Better Business Bureau and good reviews online.

Are they certified and insured?

The technicians working for the best HVAC contractors have North American Technician Excellence (NATE) certification, which shows they’ve passed stringent independent testing on their HVAC repair, maintenance and installation skills and knowledge. The company itself will also have workers’ compensation and liability insurance in place to protect its customers.

Are they affiliated with any professional organizations?

Membership in a leading industry organization, like the Air Conditioning Contractors of America (ACCA), is a sign that a contractor takes customer service seriously.

Do they know how to size new equipment?

A knowledgeable HVAC professional doesn’t just match the capacity of your existing equipment, or use a vague a rule of thumb. They’ll perform a detailed load calculation, select the appropriate equipment and design your ductwork using ACCA Manuals J, S and D.

Do they provide accurate, fairly-priced estimates?

Trustworthy contractors will come out to your home to discuss your needs and perform a thorough inspection of your existing HVAC system before giving you a detailed, written estimate. They don’t give low-ball estimates, but honest contractors stand behind their work.

Can they offer advice about efficiency?

The best contractors stay current on the latest trends in HVAC technology and only work with reputable manufacturers. They can advise you on the different efficient equipment options within your budget, and provide figures for potential energy savings and estimated operating costs.

If you’re searching for an HVAC contractor with a long-standing reputation for providing top-notch customer service in the Coastal Bend, contact us today at CCAC.

Our goal is to help educate our customers in Corpus Christi, Texas about energy and home comfort issues (specific to HVAC systems). For more information about great customer service and other HVAC topics, download our free Home Comfort Guide or call us at 361-678-2495.

Credit/Copyright Attribution: “Lukiyanova Natalia frenta/Shutterstock”

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I’ve had a system purchased and installed by them for several years with the maintenance contract the whole time. I’ve been very satisfied with the service. You can’t go wrong selecting them for your business.

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Mathews CCAC conducted the semi-annual inspection of the A/C, heating system for the fall check-up, Technician was on time, courteous and went quickly about the inspection and observed all COVID-19 protocols for his and our safety a pleasure to work with this company

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Great company. Contacted my current AC company to check on my warranty before charging me anything. Saved me a bunch of money and headache if dealing with anything. Would definitely recommend them and use them again.

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